Frequent Questions

  • Where is the Bowl located?

  • What are you doing about COVID-19?

    The well-being of our patrons, performers and team members is our top priority. The Bowl @ Sugar Hill is closely following updates from the CDC and Georgia Department of Public Health regarding COVID-19. We are currently open for live events and rentals. We are working closely with each artist and organization to determine extended safety protocols when necessary. For information on booking a rental event, please email events@cityofsugarhill.com.

    Safety Guidelines

    • Contactless hand sanitizing stations
    • Contactless ticket delivery and entry
    • Enhanced cleaning protocols before, during and after each event
    • All staff and vendors are encouraged to wear masks and we highly encourage patrons within 6 feet of one another to do the same (in lines, restrooms, etc.)
    • All protocols are subject to change in response to the public health guidelines and standards

  • Where should I park?

    For city-sponsored concerts, there are four parking options available. Parking is available along Broad Street and across the street at Sugar Hill Church. Police will be stopping traffic at Hillcrest Drive to allow people to cross the street. Parking is also available in the lot off Church Street and in the grass area between Hillcrest Drive and Temple Drive. The lower level of the parking deck is reserved for those with ADA tickets. Additional ADA parking is available on-street. The E Center Deck and the Upper level of the city hall parking deck will be closed to the public.

  • Do I have to pay for parking?

    No.

  • How do I purchase my ticket?

    Tickets can be purchased by visiting our website https://thebowlatsugarhill.com or at https://www.bigtickets.com/

  • How do I get my ticket?

    After you have purchased your seat(s) you will receive an email with your ticket(s). You can choose to print it off, or just have it scanned from your phone upon entry. You can access your ticket through your email at any time.

  • What if I bought a ticket but cannot attend or lose my ticket?

    All prices, performers, dates and times are subject to change without notice. There are no refunds or exchanges available. The Bowl is not responsible for lost or stolen tickets. If an event is cancelled or rescheduled refunds may be issued. If you experience technical problems please contact Big Tickets https://www.bigtickets.com/

  • Do I need to purchase a ticket for my child?

    Anyone over the age of one must have a ticket.

  • Do I need to bring my own chair?

    No, if you have purchased a ticket for inside the Bowl a chair will be provided for you. The only area that does not have provided seating is the lawn. If you have purchased lawn seats you are welcomed to bring a chair or blanket. Guests will be expected to regularly show their tickets upon entry to their seating areas, so please be prepared.

  • Will I be able to see the stage from the lawn?

    There is no view of the stage from the lawn.

  • What time will gates open?

    Times are subject to change. For most events, gates open at 7pm, opener performs at 8pm, and the headline act performs at 9pm. Please check ticket or event listing page for gate times.

  • Are there dining options around The Bowl?

    The E Center, immediately next to The Bowl, is home to a range of dinning options.
    Crazy Dough’s Pizza is a artisan slice bar that serves up amazing pizza creations. Across “39th Street” Rushing Trading Company is a gourmet coffee shop and restaurant with full bar that serves up sandwiches, beautiful charcuterie plates and uniquely designed cocktails. In the back of the E Center Central City Tavern is an upscale sports bar with a range of delicious food options and cool cocktails.

  • Can I bring a cooler?

    Yes, but it must be small enough to fit under your provided chair. Coolers/bags are subject to search.

  • Can I bring my own food and drinks?

    Yes, we allow patrons to bring in their own food and drinks both alcoholic and non-alcoholic. However, we do not allow glass in the venue.

  • Will there be concessions?

    Yes, there will be food trucks and vendors selling wine, beer, and mixed drinks on site.

  • How many people can sit at a table?

    We offer two types of table seating. We have tables that seat four and picnic tables that seat six. These can be purchased through our ticketing site https://www.bigtickets.com/ or at https://thebowlatsugarhill.com

  • What happens if it rains?

    All shows are rain or shine. If there is inclement weather, please feel free to bring a rain poncho or umbrella (no golf umbrellas please).

  • Is the Bowl wheelchair accessible?

    Yes, the Amphitheater is wheelchair accessible. We offer both ADA parking and seating.

  • Is smoking allowed in the Bowl?

    The Bowl is a municipally owned venue and in accordance with the Georgia State Clean Air Act of 2005, smoking is not permitted in the Bowl. Smoking is only permitted in the designated smoking area behind the venue.

  • Can I bring my pet?

    Only service animals are allowed in the venue.

  • Local accommodation?

    Local accommodation listings are available at http://exploregwinnett.org.

  • Can I bring a camera?

    Cameras are not allowed during concerts. Cell phone cameras are permissible.